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HEAD OF CLIENT SERVICES

Interested in this position?

Please send your motivation letter clearly explaining why you believe you are suitable for the role together with your CV to [email protected] by FRIDAY 18th JANUARY 2019 or apply using the form below.

HEAD OF CLIENT SERVICES ROLE

Responsibilities include:
  • Responsibility for the day-to-day management of the Client Services Team.
  • Identify staff training gaps, and implement training plans with HR.
  • Take ownership of existing client relationships and develop new relationships to enhance our portfolio of work and opportunities within these key Clients.
  • Ensuring effective internal and external communication to ensure work flows through the business as efficiently as possible.
  • Supporting other areas of the customer service and sales team as work load varies where required by the business.
  • Accuracy of data and reporting, management of complex and time sensitive campaigns and proactively looking at opportunities for innovation.
  • Acquiring a thorough understanding of the key customer needs, processes and requirements.
  • Develop and implement strategies to maximise the profitable growth and improved loyalty (buy more and buy more often) of existing key accounts.
  • Maximise existing customer relationships seeking opportunities to promote Cestrian and the full range of its products and services.
  • Expanding client relationships by continuously proposing solutions that meet and go beyond their objectives.
  • Ensure the correct products and services are delivered to the customer in a timely manner.
  • Serve as the link of communication between the Account Directors and Client Services teams.
  • Support the Account Directors with any Client Services issues.
  • Develop staff.
Qualifications, Skills & Experience
  • Must have Large Format Digital Print Experience.
  • People management skills.
  • Fast and accurate administrative skills.
  • Strong organisational skills.
  • Problem solving attitude.
  • Personable approach, with good relationship building skills.

APPLY TODAY!

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KNOWLEDGE & INSIGHTS FROM CESTRIAN.

Cestrian Wide Format Printing