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CLIENT SERVICES MANAGER

Responsibilities include:

Interested in this position? Please send your motivation letter clearly explaining why you believe you are suitable for the role together with your CV to [email protected] BY FRIDAY 15 JUNE 2017 or apply using the form below now!

    • Responsible for achievement of target sales and gross profit figures for house accounts.
    • Develop and implement strategies to maximise the profitable growth and improved loyalty (buy more and buy more often) of existing key accounts.
    • Maximise existing customer relationships seeking opportunities to promote Cestrian and the full range of its products and services.
    • Work with existing customers to ensure a full understanding of all their requirements - artwork, technical specifications, lead times, finishing and delivery requirements etc- before briefing into internal stakeholders at Cestrian.
    • Effective internal briefing of customers work ensuring all relevant Cestrian stakeholders are involved in order that Cestrian delivers what the key account wants, when they want it and ensuring product and service excellence each time.
    • Maintain regular communication with customers by phone or if required in person to ascertain relevant information to process the order from start to finish.
    • Seek all opportunities to standardize and automate processes in order to add value and give clarity to key accounts as well as ensure that Cestrian internal processes are as efficient as possible.
    • Establish and maintain detailed customer files on the relevant IT systems to ensure that the company has accurate and up-to-date information regarding the key account including any new opportunities within it.
    • Liaise with key account contact to ensure purchase orders / VC are received in as correct and timely a manner as possible to ensure timely invoicing of work completed.
    • First level support to the Client Services team on key account enquiries.
    • Communicate effectively with all levels of employees within Cestrian ensuring productive relationships based on mutual respect are developed.
    •  Perform all other duties as assigned.
    • Provide support to all members of the customer services and sales teams where required
    • To support the sales team to ensure that new customers are managed with professionalism at all times and where required provide a second point of communication for new customers if a sales person is unavailable
    • To support the sales team in order to successfully manage the introduction of new customers into the business and ensure excellent customer experience at all times.

Qualifications, Skills & Experience

Qualifications, Skills & Experience
  • Client Service/Account Management experience.
  • Be able to understand the Cestrian business model and goals and connect these to business development opportunities with customers.
  • Able to deliver the Cestrian value proposition to the customers and secure business based on the additional value Cestrian brings to the customer.
  • Ability to implement specific action plans to identify and secure, protect, defend and grow Cestrian business.
  • IT literate – competent with Excel, Powerpoint, Word docs etc.
  • Effective planning to maximise productivity and customer-facing time.
  • Passionate about providing excellent customer care & customer experience.
  • Able to multitask and react to changes with positive results.
  • Excellent written and verbal communication and negotiation skills.
  • Be able to handle pressure to meet delivery deadlines.
  • Excellent time management skills with strong attention to detail.
  • Ability to work effectively under pressure and achieve superior results within the deliverable timeframe.
  • Demonstrates resilience to face challenging and critical situations in a constructive and decisive manner, dealing with internal and external business partners.
  • Strong planning and prioritising skills with the ability to easily differentiate between critical vs. non-critical issues for the business.
  • High level of emotional intelligence (self-awareness, social skills, empathy, self-reflection and humility).
  • Committed and disciplined with a strong work ethic and self-motivation – possess a ‘can do’ mentality.
  • Strong alignment to the core values of the business. (Passionate, Committed, Honest and Innovative).

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